Frequently Asked Questions
Payments
HOW CAN I PAY FOR MY ORDER?
IS YOUR SITE SAFE AND SECURE?
Great question. Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.
WHAT SHOULD I DO IF MY PAYMENT DOESN’T WORK?
We’re sorry for the trouble! First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message and we’ll do our best to help!
WHERE DO I ENTER MY DISCOUNT CODE?
During the first stage of checkout, beneath your order summary, click 'add a promo code'. Enter your code and click ‘apply,’ then watch the magic happen. Only one discount code can be used per order.
CAN I USE A DISCOUNT CODE ON A SALE ITEM?
Discount codes apply to most of our products, with the exception of products currently on sale. Our sale items already have a larger discount than most of the codes ever available, which means you are getting the best possible deal on them!
Shipping
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
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HOW MUCH DOES SHIPPING COST?
CAN I TRACK MY ORDER IN THE MAIL?
CAN I HAVE MY ORDER SHIPPED AS A GIFT?
We love that you are choosing our beautiful products as a gift for a special person in your life. All our orders are shipped without an invoice. If you want the gifts to be wrapped in paper,
This way, you can have your gift sent directly to the lucky person you’ve chosen for your surprise!
WHERE IN THE WORLD DO YOU SHIP TO?
DO YOU OFFER EXPRESS DELIVERY?
We are always working on ways to get your order to you faster.
For deliveries in Australia we offer our Express Shipping option (2-3 business days, excl. weekends).
WILL I HAVE TO PAY FOR INTERNATIONAL TAXES AND DUTIES?
WHEN WILL YOU SHIP MY ORDER?
All orders ship Monday – Friday, excluding weekends and national holidays.
Returns
CAN I RETURN MY ORDER?
Yes! If you’re not 100% satisfied, we want to make things right.
HOW DO I RETURN MY ORDER?
Just send us an email within 30 days from the day you receive your parcel saying you’d like a refund. Then, we’ll send you a step-by-step instructions for returning (part of) your order.
WHEN WILL I RECEIVE MY REFUND?
As soon as we receive your returned item(s), we will initiate a refund of the purchase price of your items (excl. the shipping fee in case you paid for shipping).